Singapore Institute of Technology

File(s) stored somewhere else

Please note: Linked content is NOT stored on Singapore Institute of Technology and we can't guarantee its availability, quality, security or accept any liability.

Hotel Revenue Management Simulation System (HRMSS)

conference contribution
posted on 2023-09-22, 02:53 authored by Samuel Wei Jie Seah, Detlev RemyDetlev Remy, Malcolm Yoke Hean LowMalcolm Yoke Hean Low

Developing effective and well-rounded revenue managers is a challenge in the hospitality industry. Revenue management is growing in complexity and there is a lack of modern tools available for training. This results in ineffective traditional education that does not take advantage of new technologies available. Simulations have been advocated as a solution to deliver holistic revenue management education. This paper describes the design and development of a web-based hotel revenue simulation system (HRMSS). The HRMSS developed has been tested in a revenue management training class. Survey results of students using the system showed that the simulations produced desired learning outcomes, especially in decision making and the use of metrics.


Journal/Conference/Book title

Proceedings - 20th IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD 2019

Publication date


Corresponding author

Malcolm Low

Usage metrics


    Ref. manager