Singapore Institute of Technology
Browse
LCC_2021_RELC_Kirkpatrick.pdf (333.87 kB)

Kirkpatrick levels of evaluation in communication skills curriculum design

Download (333.87 kB)
conference contribution
posted on 2022-03-03, 01:59 authored by Chien Ching LeeChien Ching Lee, Keng Wee Kenneth OngKeng Wee Kenneth Ong
Effective communication plays a vital role in the workplace. Picincu (2018) argues that communication in the workplace can make or break a business. Workforce (2019) also reiterated the importance of honing students’ communication skills when they identified 15 out of 31 core competencies for the 21st century to be competencies relating to dealing with people, besides competencies in dealing with business, and selfmanagement. Curriculum design has often focused on Kirkpatrick’s levels 1 (reaction) and 2 (learning) of evaluation. The purpose of this exploratory study is to identify gaps between employers’ expectations regarding undergraduates or new hires’ communication skills and curriculum design, and to revise the curriculum having the intention to track impact at levels 1, 2, 3 (application) and 4 (impact). A sample of how curriculum could be re-designed with these 4 levels of evaluation will be presented.

History

Journal/Conference/Book title

55th RELC International Conference, 15-16 March 2021, Singapore

Publication date

2021-03

Usage metrics

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC