Singapore Institute of Technology

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Impact of COVID-19 on helpline calls for activities related to technology overuse in Ontario, Canada

journal contribution
posted on 2023-11-27, 02:50 authored by Jing ShiJing Shi, Daniel Zarate, Nigel Turner

Background: Video gaming revenues have increased dramatically during the COVID-19 pandemic. Trending social games and hyper-casual games are attracting new audiences that require further study. While engaging in video games and Internet-related behaviors inherently may help promote social connection and alleviate stress during the pandemic, a small proportion of individuals develop problematic habits that interfere with daily functioning. Therefore, the aim of this study is to examine the impact of COVID-19 lockdowns on the number of helpline calls for gaming disorder and problematic Internet use in the province of Ontario, Canada. Methods: Helpline calls were collected from a provincial mental health & addiction treatment service hotline from January 2019 to December 2021. This free and confidential service is for people who experience problems with alcohol, drugs, mental illness, and behavioral disorders. Growth modeling will be employed to examine the links between the number of calls received, the number of COVID-19 cases reported province-wide and the accumulated lockdown days across the different months. Results: The associations between the linear, quadratic and cubic growth/change curve factors of the number of calls received in relation to the progress of the pandemic will be reported for time variant, time-invariant and parallel growth moderators. Conclusions: Helpline calls are expected to increase during lockdowns and decrease when restrictions are lifted. This study serves to inform preventive measures that should be considered with the implementation of lockdown during a pandemic to prevent problematic forms of gaming or Internet use. 


Journal/Conference/Book title

Journal of Behavioral Addictions, 11(Supplement-1), 201-202.

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  • Published

Corresponding author

Jing Shi

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