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Is Your Hotel Website Helping Guests with Disabilities in their Bookings?

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posted on 2025-07-19, 10:10 authored by Lee Keng NgLee Keng Ng, Yu-Ning Belvelynn Neo, Pei-Shi Goh, Wen-Jing Elphia Moo, Chiu-Ting Wong, Joanna Shi-Jie Tay
<p dir="ltr">This is an extract from a research project that examined the customer journey of persons with disabilities. The journey begins with information search in the stage of making bookings.</p>

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    URL - Is identical to https://www.hospitalitynet.org/opinion/4128201.html

Journal/Conference/Book title

Hospitality Net

Publication date

2025-07

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  • Magazine article

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    Keywords

    Persons with disabilitiesHotel websitesBookings

    Licence

    CC BY-NC-ND 4.0

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