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Sustainability: Do Actions Match Words?

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posted on 2023-12-11, 09:11 authored by Lee Keng NgLee Keng Ng, Jeanette Alexis Hng-Leng Quek, Wen-Qi Felicia Chioh, Qi-Yi Ooi, Nur Farah Adilah Binte Rahmad, Yu-Xiang Jarran Tay

There has been a rising emphasis on sustainability effort at hotels. However, the key issue is whether the actions match the words of aspirations. Based on the outcome of three research methods, there are gaps and conflicting phenomena that can be improved in the hotels’ sustainability endeavors. Suggestions are proposed for hotels to leverage more on employees as ambassadors, formulate a better measurement system as well as journey through the guests’ service touch-points.

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Publication date

2023-12-11

Rights statement

Hospitality Net

Corresponding author

LeeKeng.Ng@SingaporeTech.edu.sg

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