Factors affecting online hotel bookings in Singapore
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posted on 2024-11-22, 08:53authored byKuan-Huei LeeKuan-Huei Lee, Chloe S. L. Ang, Joyce Y. N. Chua, Kennis Y. L. Ong, Teryn Y. L. Lee, Samuel K. W. Loo
In the era of the Internet, it is common practice for travellers to book their preferred accommodation of choice via online means from either the brand website or online travel agents (OTAs). The Internet has redefined the hospitality industry, and has amended the way people plan, buy and consume tourism products (Xiang & Gretzel, 2010).