Factors affecting online hotel bookings in Singapore
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posted on 2024-11-22, 08:53authored byKuan-Huei LeeKuan-Huei Lee, Chloe S. L. Ang, Joyce Y. N. Chua, Kennis Y. L. Ong, Teryn Y. L. Lee, Samuel K. W. Loo
<p dir="ltr">In the era of the Internet, it is common practice for travellers to book their preferred<br>accommodation of choice via online means from either the brand website or online travel<br>agents (OTAs). The Internet has redefined the hospitality industry, and has amended the<br>way people plan, buy and consume tourism products (Xiang & Gretzel, 2010).</p>