SME owner-managers in the hospitality industry are hit hard by the Covid-19 pandemic. This case study seeks to understand the key concerns faced by an SME owner-manager, and the coping and adjusting strategies used to cope with these concerns. It serves as a start to better understand and help SME owner-managers build towards recovery planning post Covid.
History
Journal/Conference/Book title
19th APacCHRIE Conference, 2-4 June 2021, Singapore